Terms & Conditions
As a valued customer of t-bac design, we have outlined our terms below to ensure that your experience is a satisfying one. Please feel free to send us an email if you have any further questions.
1. Ordering your products
Once an order has been accepted, no cancellation of that order is valid unless you receive our written communication endorsing the cancelled order. Your deposit is NOT REFUNDABLE unless the goods ordered specifically for you cannot be manufactured.
2. Paying for your products
We require a deposit equal to 25% of the total value of the products ordered before we can begin arrangements for the manufacture or supply of the products to you. The balance of the invoice is payable prior to delivery.
3. Delivery of your products
Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays from our suppliers. Delivery times will be arranged with you in advance.
You are responsible for ensuring that there is adequate access and entry to your premises to allow delivery of the products. Any additional costs in relation to access into your premises, eg, crane, are your responsibility. If it is not possible for the products to be delivered into your premises, you will be invoiced for transport and re-delivery. In addition, the storage charges the delivery supplier will be your responsibility. We reserve the right to make part deliveries of any order and each part delivery shall constitute a separate contract in respect of the products delivered on the same condition as set out herein. At any point in time, a 25% deposit must be maintained for all undelivered goods. Failure to deliver all the products you have ordered shall not invalidate the contract as regards any part deliveries. All products will remain the property of t-bac design until payment is received in full and delivered from t-bac design. Should you be arranging your own delivery then the goods become your responsibility upon pick up from t-bac design or any of our manufactueres premises.
(Australia) If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.
(rest of the world) If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for storage, transport and re-delivery costs from your local pre-arranged courier company.
4. Inspection of your products
You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage or shortages within seven (7) calendar days of delivery. We will not be liable for any damage to any of the products unless we are notified within the time period specified above.
5. Your right to return products
Unless goods are faulty, and we are duly notified as outlined above, we are unable to refund, exchange or credit your account. In case of damaged goods, please refer to the warranty policy for products. This document is available on-line.
6. Our liability
We will ensure the product is to a high quality manufactured standard as described in the product description. We will not be responsible for ensuring that the products are suitable for a particular purpose unless it is self evident or is made known to us. Further we will not accept responsibility for the suitability or strength of fabrics supplies on a “customers’ own material or customers’ own leather” basis which is specified by the purchaser or his agent. If you are a consumer, then nothing in these terms and conditions will affect your statutory rights.
t-bac design ABN 85 855 847 271 |